Please check the product as soon as you receive it.
If the product is different from what you ordered or is damaged, please contact us within three days of receiving it, with a description of the issue and a photo.
We will send you a replacement product as soon as possible. However, if it is not in stock, we may substitute an alternative product of equivalent value. In either case, we will bear the shipping costs. Alternatively, we may issue a refund.
Please note that refunds will only be issued if the item is not in stock.
Returns & Exchanges at Customers' Convenience
Changed your mind? Returns for customer convenience of items purchased through YamaiPottery.com will be accepted for store credit only if the item is unused and within seven days of delivery. The customer will bear shipping costs.
Please contact us via firstname.lastname@example.org and provide your name, address, phone number, order number, email address, and intent to return the product. You must return the product in its original condition and packaging.
We will process your return as soon as we receive confirmation of the returned items.
Any damage to the item is the customer’s responsibility, including those caused during transportation, so please pack the item well. If the item is damaged, we will not be able to process the return. Shipping insurance can be added if needed.
Variations in Physical Characteristics
While we only dispatch items that have passed our quality inspection, please note that they may vary in physical characteristics.
Even if the same clay, technique, and glaze are used, the amount of fire, gas pressure, temperature, and humidity in the kiln during firing changes depending on the day. As a result, each piece's colors and dimensions can vary.
Accidental finishes caused by uneven temperatures, known as kiln changes, give individuality to the shades of color and the appearance of patterns. Thus, pottery is said to be a living thing.
There may also be glaze bleeding, drips, pooling, spattering, peeling, warping, iron powder, or pinholes. Rather than faults, these are features that make the piece unique and original.